As part of the fallout from my parents’ house move, and because of my extreme laziness over the years, I need to register a change of address with one or two organizations. Yeah, even though I’ve lived in Cambridge for ten years a few places still have my parents’ address.
Today I thought I’d sort out Britannic (I’ve got some investments with them). I soon found that they have one of the worst web sites I’ve seen in a while, which fails to work properly in Firefox. (And try the “printer friendly” page while one of the stupid scrolly things is stupidly scrolling: it still scrolls stupidly.) “Our asset is our team” they say. Well, it’s certainly not their web site. Change of address? No help here (I refuse to run IE just for this).
I dug through the most recent paperwork and found a phone number for their “helpline”. It rang long enough for me to start thinking I’d got the wrong number before they finally answered. Hello, yes, I’d like to change my address please.
“Oh, no, you can’t do that on the phone. You have to tell us in writing.”
I’m contemplating buying a big scratchy fountain pen and writing in my best flowery 1950s language. “I should be obliged…henceforth…I remain, sir, your obedient servant”.